1. Orders can be placed through our website, by email or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website or email. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miss communication. 2. We pride ourselves on the speed of our service. Orders are processed the same day they are received. We cannot guarantee despatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order. 3. Due to the volatile nature of the essential oil market, price commitment is made on the placement of order only. We endeavour to ensure accurate pricing on both our catalogue and website. We will do our best to notify our customers of discrepancies due to changes in prices. 4. Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings. 5. If any item is short delivered and has been charged for, The Aroma Shoppe will be more than happy to cover the cost of freight in sending the goods as soon as possible. Please note items are not back-ordered and need to be re-ordered at the time they become available.
1. The Aroma Shoppe ships either economy delivery or international track and trace. If you use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse. Please advise your national / international account number and contact details of your courier in the Special Instructions/Comments sections with your order. 2. Freight calculation is based on weight, volume and destination. Sales consultants are happy to provide freight quotes before processing payment if requested at the time the order is placed. 3. Shipping by economy mail does not include tracking or insurance. If you choose economy shipping you are responsible for lost shipments. The Aroma Shoppe will not replace lost shipments shipped via Economy shipping. Shipments sent via International track and trace will be replaced if the package is lost.
4. Alternative shipping methods can be arranged at the customers risk. The Aroma Shoppe takes no responsibility for any items lost or damaged or any damage that occurs during alternative shipping methods. 5. All orders must be checked and any discrepancies notified to The Aroma Shoppe immediately upon receipt. 6. International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched. 7. Duties and Taxes: Duties and taxes assessed by your government will be your responsibility.
As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, The Aroma Shoppe reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers. Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.